Question 1

Does my website need ongoing care after it goes live?

Accepted Answer

Not every website needs the same level of monthly support. A relatively stable website may only need hosting oversight, backups, monitoring, and occasional content updates. A website that regularly publishes content, generates leads, supports multiple locations, or processes online business activity usually requires more active care.Website Care helps keep business information, forms, mobile layouts, integrations, and important customer paths working as the business and its digital tools change over time.

Question 2

What is considered a small content update, and what requires a separate project?

Accepted Answer

Small updates generally involve changes within the existing website structure, such as replacing text or images, updating hours or contact details, correcting service information, or adjusting an existing button or link.New pages, major content rewrites, redesigned sections, new booking workflows, additional integrations, custom functionality, or extensive layout changes may require separate project scope. The expected request volume and turnaround time should be confirmed in the selected care agreement rather than assumed from the phrase “small updates.”

Question 3

Does Website Care include ongoing SEO work?

Accepted Answer

SEO support depends on the care level. Essential Care focuses on website stability, monitoring, backups, mobile responsiveness, and smaller updates. Growth Care adds recurring content work, foundational SEO improvements, Google Business Profile support, traffic reporting, and search visibility improvements.Priority Care and Advanced Support provide broader landing-page, local SEO, content, analytics, and strategic support. These services improve the website’s foundation and visibility over time, but no care plan can guarantee a specific Google ranking or amount of traffic.

Question 4

What happens if my website, form, or connected service stops working?

Accepted Answer

Send PandaGC the affected page URL, a description of the problem, and screenshots when available. PandaGC can investigate whether the issue comes from the website, an account setting, an integration, or an external service provider.Priority handling depends on the selected care plan. Priority Care and Advanced Support are intended for businesses that need faster, more focused assistance. Exact response times and any after-hours or emergency coverage should be stated in the service agreement; “priority support” should not be interpreted as automatic 24/7 coverage.

Question 5

Can PandaGC maintain a website that was built by someone else?

Accepted Answer

Potentially, yes. PandaGC should first review the website platform, account access, existing structure, installed apps, custom code, integrations, and unresolved technical issues.Routine care can begin when the website is stable and supportable. Significant repairs, migration work, outdated systems, or undocumented custom functionality may need to be resolved under a separate scope before ongoing maintenance starts.

Question 6

What does PandaGC manage, and what remains the client’s responsibility?

Accepted Answer

PandaGC manages the website work included in the selected care plan and can serve as an authorized Wix manager or collaborator. The client continues to own and control the website account, domain, and connected business accounts.The client remains responsible for confirming business facts, prices, policies, credentials, legal or industry requirements, and requested changes. Booking, ordering, and payment accounts should normally remain under the client’s control. PandaGC can provide setup assistance and training, while businesses needing more hands-on system management can select a higher-level care service.

WEBSITE CARE & SUPPORT

Keep Your Website Updated, Healthy, and Ready to Grow

Why Website Care Matters After Launch

Watch how ongoing updates, SEO improvements, technical checks, and content care help your website keep working for your business.

Essential Care

$180/mo

Growth Care

$420/mo

Priority Care

$800/mo

Advanced Support

$1250/mo

Not sure which care plan is right for you? Send us your website URL and we’ll recommend the best support level for your business.

Website Care & Support Questions

Does my website need ongoing care after it goes live?

What is considered a small content update, and what requires a separate project?

Does Website Care include ongoing SEO work?

What happens if my website, form, or connected service stops working?

Can PandaGC maintain a website that was built by someone else?

What does PandaGC manage, and what remains the client’s responsibility?

Knowledge is power

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